No Connection to IceTV Server

[Brainz]

Hi all,

It appears that the IceTV website is down at the moment. My internet is working fine otherwise.

Has anybody been in contact with IceTV to report this?

Cheers,
Brian

[Banksiaboy]

There don’t seem to be any dns records for icetv.com.au
Support emails fail, website fails

[juergen]

The DNS problem will kill everything. Hopefully this is some accident but it looks more serious.

Querying 52.64.127.90 (an IP address cached by an old host) doesn't help either.

[Banksiaboy]

Cloud flare and google same results.

A Records
No A records found for www.icetv.com.au.

id 12452, opcode QUERY, rcode NXDOMAIN, flags QR RD RA
;QUESTION
www.icetv.com.au. IN A
;ANSWER
;AUTHORITY
com.au. 900 IN SOA q.au. noc.afilias-nst.info. 1534277825 10800 3600 2764800 900
;ADDITIONAL

[juergen]

So it looks like a deliberate move to take them off the internet rather than a server blowing up (or any similar technical outage that sounds less exciting)

[colino]

Nightmare cock up from Amazon and auDA and our domain got taken down last night. Of course auDA work gentleman’s hours so no contact with them until 9am, Amazon are 24/7. Some ancient mistake in an ACN number for which I sent the documentation to explain and correct it and we were told by Amazon in an email we/they had until 14/3 to correct it, but some one f**ked up somewhere. Didn’t get much sleep last night awaiting communication between Amazon and auDA when they start "work".

Any helpful comments to the member’s explaining the situation would be appreciated and I’d hope we are back on line very soon. Jeez life is a nest of worms sometimes…

[danielicetv]

We are working on it now, sadly auDA only work business hours so we couldn't get it sorted last night when it first occurred.

[IanL-S]

IceTV has been aware of the problem since last night and they have been working on a solution overninght. Appratently there was a monumental stuff-up somewhere. Will post back when more is known.

Ian

[prl]

The IceTV home page, my IceTV account pages and the IceTV forum are all back up again.

Thanks to those at IceTV and auDA for sorting it out.

[BazzaG]

The IceTV home page, my IceTV account pages and the IceTV forum are all back up again.

No they aren't, still get the same DNS error.

[IanL-S]

The IceTV home page, my IceTV account pages and the IceTV forum are all back up again.

No they aren't, still get the same DNS error.

Same here; could be that the DNS being used is yet to update. But IP address should work (unless it has been changed).

I have had no confirmation from IceTV that the problem has been fixed.

Ian

[tb123]

Still down for me too.

I'm not home but can't get to the IceTV website or get the Android app to connect

[BazzaG]

But IP address should work (unless it has been changed).

Ian

I was thinking that to but I don't know what there IP address is or was. Does anyone know?

[juergen]

Possibly 52.64.127.90?

Taken from https://dnschecker.org/#A/icetv.com.au

[prl]

The IceTV home page, my IceTV account pages and the IceTV forum are all back up again.

No they aren't, still get the same DNS error.

They are for me. I just refreshed them in my browser.

[prl]

But IP address should work (unless it has been changed).

Ian

I was thinking that to but I don't know what there IP address is or was. Does anyone know?

nslookup icetv.com.au
Server: 192.168.178.1
Address: 192.168.178.1#53

Non-authoritative answer:
Name: icetv.com.au
Address: 52.64.127.90

That also demonstrates that its DNS lookup is working for me. My DNS server is my router, which forwards DNS queries about things not on my home network to my ISP's DNS server, dns.iinet.net.au (203.0.178.191).

However, IceTV still seems to be missing from some other DNS servers, in particular, if I force the lookup to use dns.google (8.8.8.8), the IceTV DNS lookup doesn't work:
nslookup icetv.com.au 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

** server can't find icetv.com.au: NXDOMAIN

[Brainz]

I grabbed my phone this morning to see if the app would refresh the guide. It did. Hooray I thinks!
Jumped on the PC and the site was still dead.

Glad to see all the responses to my post overnight but not much joy with no website to look at.

I cannot ping IceTV.com.au nor the quoted IP.

Possibly 52.64.127.90?

Taken from https://dnschecker.org/#A/icetv.com.au
Top

I logged into the website on my phone through Chrome and am using WiFi from the same router as the PC.

Both my BWs (V2 & T2) claim to have fetched data in the last few minutes.

This is doing my head in!

[BazzaG]

I've been updating windows 10 & I've cleaned Chrome's webcache, etc. but still no luck.

I've also tried the IP address (52.64.127.90) which resolves to: https://admin-customer.icetv.com.au/, which also fails with: DNS_PROBE_FINISHED_NXDOMAIN.

The IceTV android app also fails with "No Network Access" and then says that I need to D/L the guide, then back to No Network Access, then back to D/L the guide, whether I'm logged into my WiFi network or not.

I was considering changing my DNS provider to Google but a post here indicates that wouldn't resolve the issue.

[prl]

I cannot ping IceTV.com.au nor the quoted IP.

Neither can I, but I have no problem getting the IP address from the DNS name, and I can load the IceTV Web pages on my Mac.

Some servers simply don't respond to the ICMP echo requests that ping uses, even though they're otherwise fully functioning.

Jumped on the PC and the site was still dead.

Is your PC using a different DNS server from the devices that can access IceTV?

[IanL-S]

The Telstra DNS does not appear to have been updated - neither iPhone nor iPad can access IceTV.

[BazzaG]

I've just changed my router to use my ISP's DNS servers (ABB) & no luck, still get: DNS_PROBE_FINISHED_NXDOMAIN.

[juergen]

I added the following to my hosts file (Windows) and get a static web page:
52.64.127.90 www.icetv.com.au

Look like it will take a while for DNS changes to propogate.

[BazzaG]

Look like it will take a while for DNS changes to propogate.

I'm aware that DNS changes have to be propagated out from the main DNS registry but if the DNS entries have actually been fixed then surely auDA can push out the changes, rather than waiting for lower ranked registries, such as, Google, Cloudflare, etc. etc. to retrieve the updated records.

Unfortunately, I'm a dummy when it comes to networking stuff....

[Brainz]

Everything at my place is using my ASUS router for DNS. Internode (TPG) is the ISP.

I am getting the static page on some devices now.

[BazzaG]

IceTV is back for me....

[BazzaG]

Gone again ....

---------------

and back again, and gone again, and back again ....

Seems the DNS servers (using ABB until I go back to cloudflare) are still a bit flaky.

[danielicetv]

We have been on the phone all day (and night), and finally we have information from auDA that it should be restored in the next couple of hours.

[BazzaG]

Well I guess I must be one of the lucky ones, as I've been able to access the IceTV forum and guide websites without any issues for the last 30 mins or so. Before that it was up & down, up & down for a while and before that inaccessible.

PS. I'm currently using ABB's DNS servers.

I can also report that my U4 & IceTv are correctly talking to each other as I made a change on the IceTV website that resulted in a timer being deleted on my U4 (as it should have been).

[Brainz]

Working... Huzzah!

[IanL-S]

Several users, including me, report being able to access the IceTV site.

[danielicetv]

All back up and running now, we are hard at work ensuring any late changes for tonight are done and available ASAP.

[prl]

Thanks for your efforts sorting it out, Daniel.

[Banksiaboy]

All working perfectly for me now.
I didn’t have to change any settings at all.
For explanation see message above for IceTV struggles with Amazon Web Services
Cheers…

[IanL-S]

Thanks for your efforts sorting it out, Daniel.

+1

[Funjunkie6]

is there an alternative to IceTV, which would enable me to remotely records programs via an app?

i dont have IceTV in my plugin list on my T2, so i downloaded the IPK file and created a folder in usr/lib/enigma2/python/Plugins/Extensions and saved the IPK file in /IceTV. but that didnt work either.

any ideas pls.

[prl]

is there an alternative to IceTV, which would enable me to remotely records programs via an app?

No, not on Beyonwiz.

i dont have IceTV in my plugin list on my T2,

That should only happen if you deleted it.

Is it missing from the main menu (OK from live TV)?

so i downloaded the IPK file and created a folder in usr/lib/enigma2/python/Plugins/Extensions and saved the IPK file in /IceTV. but that didnt work either.

That's not how to install plugins, and it's not where the IceTV plugin installs itself. It installs into /usr/lib/enigma2/python/Plugins/SystemPlugins, not into (/usr/lib/enigma2/python/Plugins/Extensions (also, in Unix-style path names, the leading "/" is significant).

any ideas pls.

If you really need to re-install the IceTV plugin:

First verify that the IceTV plugin is in fact missing.

Delete the files in /usr/lib/enigma2/python/Plugins/Extensions/IceTV, and then delete /usr/lib/enigma2/python/Plugins/Extensions/IceTV.

Then copy the .ipk files to the top level of a USB stick (preferably one formatted as FAT32; you can use the USB stick you use for USB updates for this purpose) using your computer, then "safely disconnect" the USB stick and unplug it.

Plug the USB stick into the T2. After a few seconds a popup should appear offering to install extensions. Select "Install extensions" (if there is more than one item in the list), and press OK. In the screen that appears, scroll to the .ipk files you want to install, and press OK to mark the ones you want to install (you can install more than one in a single run). Then press GREEN Install to start the installation.

[Funjunkie6]

Thanks Peter - appreciate your help.

i dont have to reinstall IceTV. i was looking for an app that would allow me to remotely control my timers and recordings and to set up series recordings from my IOS device.

happy to check out other apps for my IOS device that would do the same thing.

[MrQuade]

happy to check out other apps for my IOS device that would do the same thing.

You can just use the T2's web interface to remotely manage timers and recordings.