Subtitles srt whilst playing mp4 from nas

[DPP1ToT3]

I have searched but am unable to find how to display srt subtitles whilst playing an mp4 from a nas. I have both movie.mp4 and movie.srt files. When I select subtitles "subtitles not available" is displayed. Thanks in advance.

[Gully]

Haven't tried myself with an mp4 file but do they both have identical names and in the same folder?

[DPP1ToT3]

Yes, identical name, apart from the extension

[MrQuade]

Are you using the Media Player (Press MEDIA from Live TV), or the File Commander (the two pane file manager in the main menu).
The Media Player should be able to handle .srt files.

You could also try renaming both movie and subtitle files to something else. Perhaps there is a strange character in the filename(s) that is causing the Wiz to not recognise that one belongs with the other.

[prl]

Are the names exactly the same, including the same case (i.e. not Movie.mp4 but movie.srt)?

Otherwise, do the files have the same permissions, or more particularly, is the .srt file readable by the user whose credentials are used when attaching the NAS share to the Beyonwiz?

The read permission test (file exists and is readable) is the only clear failure point that I can see in the code that would prevent the subtitles being associated with the media file.

[netmask]

What I routinely do is copy and paste the movie file name to the subtitle track - that ensures they are exactly the same name and case. Sometimes you can find an extra space in one of them or after the name before the dot and suffix...

[prl]

Are you using the Media Player (Press MEDIA from Live TV), or the File Commander (the two pane file manager in the main menu).
The Media Player should be able to handle .srt files. ...

The Media Player and the File Commander both use the MoviePlayer class to play media. The "No subtitles available" message comes from the InfoBarSubtitleSupport mixin class in MoviePlayer, and the two should have the same subtitle support. The message is displayed when the iPlayableService being played either doesn't support subtitles or it does, but no subtitles are available.

[DPP1ToT3]

I moved the mp4 & srt to the T3 and it works as expected. I suspect the nas which has a media server function does not serve srt files.

[prl]

... I suspect the nas which has a media server function does not serve srt files.

How are you accessing the NAS? Through a network share mount or through DLNA? It sounds like the latter.

[MrQuade]

Ahh yes. Subtitles cannot work using DLNA without transcoding the video (which is more CPU intensive than most NAS units can handle). Another reason why it is an awful protocol.

[MrQuade]

The Media Player and the File Commander both use the MoviePlayer class to play media. The "No subtitles available" message comes from the InfoBarSubtitleSupport mixin class in MoviePlayer, and the two should have the same subtitle support. The message is displayed when the iPlayableService being played either doesn't support subtitles or it does, but no subtitles are available.

Ahh cool, thanks for the clarification. I had just remembered differences between playing files in the two interfaces, but that was probably just thinking of earlier problems to do with file extension recognition and the play next (etc) behaviour and not the actual media player itself.