IanSav wrote:Hi J s & Grampus,
What tuner reception issues are you talking about?
I do not believe that tuner reception issues are still on the list. If I remember correctly, when Beyonwiz released the firmware update with the Tuner Information screen Beyonwiz Australia put out a call for anyone with reception issues to contact them. Of the few people who made contact I believe most/all reception issues reported proved to have causes external to the unit. (I wasn't party to this investigation so I don't know how this resolved in all cases.)
In a recent telephone call I had with Beyonwiz Australia I asked about the status of reception problems. I was told that of the people who made contact, all who followed through reported that at least one of cables, antennas, electrical interference or FM radio signal overload was the cause of their issues. I believe some people didn't come back to Beyonwiz so I believe those reports were shelved.
As you appear to still be having reception issues then I suggest that you give Beyonwiz Australia a call and discuss the matter with them.
Regards,
Ian.
Please trawl through this topic.
http://www.beyonwiz.com.au/phpbb2/viewt ... sc&start=0
You will find that I for one have been fairly vocal about the tenderness of the front end.
In my mind, there is a lot of anecdotal evidence from a number of users, that it doesn't hack it very well when faced with a less than perfect signal.
To reiterate, I, along with a few others have had a number of devices on the same aerial, and the BW comes out a very poor last. Where other devices are watchable, with the odd glitch due to poor signal, the BW is totally unwatchable under these conditions.
I have had at various times, a DGTEC5000I, Strong SRT5490, PC based Tiny USB tuner, and now a Philips TV with HD tuner, on the same aerial run.
I for one am not looking to have the BW perform flawlessly on a less than perfect signal, but it would be nice if it would perform on a par with the other devices.
I have rung BW support in the last few weeks on this issue, and it appeared that at that time there may be an impression in Korea that the problem has gone away.
It was recognised by Korea that there was a perceived issue with the front end, and at one stage Korea had planned to send someone to Aust to check this out. This never eventuated.
I believe there was some work done on the tuner to try and acquire the channel a lot quicker than previously. But it still has not resolved the tenderness of the front end.
See release notes for .235
The tuner is locked faster after loosing frequency locking
I suspect that this was used as the vehicle to remove the tuner problems from the list.
It had been reported a number of times, and you just don't keep reporting it everytime it happens.
It is a little difficult to keep on top of a problem with BW, as they do not seem to have any formal customer follow up procedure. (case #'s allocated to problems and given to the customer).