Do WizTV also not read posts to their contacts page?

prl · Post by **prl** » Sat Dec 20, 2008 15:37

Several days ago I noticed that all the firmware download links on the WizTV Support page were broken, returning "404 - File or directory not found" errors.

I sent a message via the contact page straight after I noticed it, never got a reply, and the download links are still borken.

Is there anyone at home there? Given that it's presumably DPG behind the contact page, should I not be surprised?

Anyway, there goes trying to help them.

DaveR · Post by **DaveR** » Sun Dec 21, 2008 04:11

only 2 days ago eh, join the queue behind the 100s per day of duplicate, triplicate and quadruplicate emails (can't people just press send once!) complaining that they:
a. didn't get their password email.
b. don't see anything when they press the wiztv button.
c. get a page not found error when they press the wiztv button.
d. get 'unknown error' messages when trying to register.
e. haven't thought to find the firmware on the beyonwiz site when the links on the wiztv site don't work.
f. are annoyed that the act is considered part of nsw.

Jammer · Post by **Jammer** » Sun Dec 21, 2008 08:20

Dave? wrote:f. are annoyed that the act is considered part of nsw.

LOL!!

IanSav · Post by **IanSav** » Sun Dec 21, 2008 09:07

Hi Dave,

Perhaps add a WizTV FAQ here and on the Beyonwiz and WizTV websites. Also consider using an E-Mail auto responder of the FAQ (or a link to the FAQ) if WizTV is mentioned in the incoming E-Mail message. That should help cut down the E-Mail volume.

(If you use an E-Mail auto responder please remember to offer an alternate E-Mail address so that if the FAQ doesn't help the user can still get to a support person.)

Regards,
Ian.

DaveR · Post by **DaveR** » Sun Dec 21, 2008 20:42

IanSav wrote:Also consider using an E-Mail auto responder

Auto replying won't work at DPG's end because the mail is forwarded from the wiztv website with 'enquiries@wiztv.com.au' as the sender (unless Peter wants to set it up on the server...).

peteru · Post by **peteru** » Mon Dec 22, 2008 09:19

Actually, the WizTV service server or the wiztv.com.au domain do not accept email. Thats' one of the reasons there is a Contact Us page on the web server. I don't know what the setup is on the web page server, it's handled by someone else, but presumably it's consistent with what happens with the beyonwiz.com.au site. One way of handling responses would be to modify the web form to set the ReplyTo: email header to the email address that the user supplied in the contact form.

As far as some pre-screening of email, several organisations use a small questionnaire to classify the contact form requests (such as, sales, tech support, press/media) and then subsequently offer a checklist of "Have you tried this?" type of suggestions to screen the tech support enquiries. Perhaps that would weed out many of the repeated messages.

As for Dave's a), d) and f) - those should be mostly sorted out by now.

prl · Post by **prl** » Tue Dec 23, 2008 08:22

Dave? wrote:only 2 days ago eh, join the queue behind the 100s per day of duplicate, triplicate and quadruplicate emails (can't people just press send once!) complaining that they:
...
e. haven't thought to find the firmware on the beyonwiz site when the links on the wiztv site don't work.
...

I've left replying a couple of days to see what happened on the WizTV Download pages.

I'd have thought that a good way to cut down the number of people posting about (e) would have been to fix the links to the firmware on the WizTV Downloads page.

They're still broken.

DaveR · Post by **DaveR** » Thu Dec 25, 2008 16:20

prl wrote:I'd have thought that a good way to cut down the number of people posting about (e) would have been to fix the links to the firmware on the WizTV Downloads page.

They're still broken.

Email Jai.

prl · Post by **prl** » Fri Dec 26, 2008 15:41

Dave? wrote:
prl wrote:I'd have thought that a good way to cut down the number of people posting about (e) would have been to fix the links to the firmware on the WizTV Downloads page.

They're still broken.
Email Jai.

Thought I already had, and that from your post, I wasn't the only one.

Still broken.

DaveR · Post by **DaveR** » Sat Dec 27, 2008 00:50

prl wrote:
Dave? wrote:Email Jai.
Thought I already had, and that from your post, I wasn't the only one.

Still broken.

Nope, you emailed support... who have been on holidays for a week.

prl · Post by **prl** » Sat Jan 03, 2009 11:22

3 Jan and the WizTV downloads are still broken. I'm still to hear back from WizTV support (report sent before 20 Dec).

I've just sent another report of the problem to their Contacts page. I'll see if that fares any better than my last try.

IanSav · Post by **IanSav** » Sun Jan 04, 2009 09:29

Hi Peter,

I believe that most/all the support staff at Beyonwiz Australia are on leave for another week. Even when they do get back they will, no doubt, be flooded with E-Mail. It may take some time for your messages to be seen and actioned.

Regards,
Ian.

Vortical · Post by **Vortical** » Sat Jan 10, 2009 10:59

Dave? wrote: c. get a page not found error when they press the wiztv button.

What's the cause of this because I started getting this today.
Internet Connection and Network works fine.

Edit: Checked again and now it's working

prl · Post by **prl** » Sat Jan 10, 2009 11:09

Jan 10. The WizTV downloads page is now working. Still no communication from WizTV support to say it's been fixed.

Do WizTV also not read posts to their contacts page?

Do WizTV also not read posts to their contacts page?

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Re: Do WizTV also not read posts to their contacts page?

Re: Do WizTV also not read posts to their contacts page?

Re: Do WizTV also not read posts to their contacts page?

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