Faults with BR-02

[Cannulator]

Hi,

It's been a while since my last visit.

My BR-02 remote has been a trusty soul until last night.

Some of the misbehaviours are:

Volume up fails (unless you push the centre of the button- sometimes- volume down ok)
Number 1 makes 4 come up on the screen.
Arrow Up doesn't work
Intermittent failure of exit, Info button and file button.

I have tried the "2" and "OK" reset but the faults remain.
Have looked through my iPhone camera so there are also some of these buttons not transmitting.

I have changed the batteries and am not n "TV" mode.

It gets treated like most remotes, especially with the handful needed to keep little kids happy. So who knows what they do to it when left alone
No serious knocks. A few marks here and there from cleaning. No spills or step ons.

However, I did get a 4 year warranty on top of my original (I purchased my DP-P2 in Mar 2010 from Hardly Normal)

I've had great tech support from Beyonwiz in the past, so I imagine this remote is stuffed.
Are remotes generally covered with extended warranties? I can't afford another 60 for a new remote (I just restarted my IceTV 3 days ago!!)

I can't think of any other reasons for the failure (apart from PCB cracks or solder problems.

Glad this place is still around!!

[IanSav]

Hi Cannulator,

It is possible that the remote has failed from constant use.

It can't hurt to ask if your extended warranty covers the remote. You may be pleasantly surprised.

Regards,
Ian.

[Cannulator]

Thanks Ian!

Fingers crossed. I was more surprised that the extended warranty was still going!

[Sir Lancelot]

If your remote is not replaced under warranty, instead of paying $60 for a new Beyonwiz remote, buy the Logitech Harmony 650 remote from JB HiFI for $45. You will not be disappointed.

Regards

Lance

[Cannulator]

Thanks Lance, Ill keep that one in mind.

It is covered and went off ysterday in the post to POWR Electronicd in Sydney.

Apparently Hardly Normals Extended warranty people use this mob, even though I explained I had spoke to the Beyonwiz guys and they saod that they aren't repairable only replaceable.

So if they want to splurge on costs more than the device is worth then let them!

[Cannulator]

So 12 days later got my remote back.

Told that the Ceramic Crystal had to be replaced--often happens from ongoing trauma I've read-- drops, wear and tear, two yo kids.

However, what appears to have turned up is a 'new' remote. In excellent condition.

Lucky me I thought.

However, now I can't turn the PVR on with it. 1 in 20 works without a repeatable pattern.
Every other button works like a charm

The same Standby button turns the PVR off without a hitch. Which is even more confusing!

So unless my eleven month old's attractiveness to the big blue light on the front of the PVR has something to do with it, it's back to the phones in morning!

[prl]

...

However, now I can't turn the PVR on with it. 1 in 20 works without a repeatable pattern.
Every other button works like a charm

The same Standby button turns the PVR off without a hitch. Which is even more confusing!

That sounds more like a front panel board problem than a remote problem.

...
So unless my eleven month old's attractiveness to the big blue light on the front of the PVR has something to do with it, it's back to the phones in morning!

The big blue light on your Beyonwiz is attracted to your eleven-month-old?

On a more serious note, the remote sensor on your DP-P2 isn't in the big button, though it is fairly close to it, in the top right corner of the clear part of the front panel where the display is. You should be able to see it easily if you shine a torch into the display area of the front panel. It's a silver rectangle with a round dark bump on it. If you can't see it, then that is probably a problem.