Beyonwiz Australia

danielicetv

All back up and running now, we are hard at work ensuring any late changes for tonight are done and available ASAP.

danielicetv

We have been on the phone all day (and night), and finally we have information from auDA that it should be restored in the next couple of hours.

danielicetv

We are working on it now, sadly auDA only work business hours so we couldn't get it sorted last night when it first occurred.

danielicetv

While this has been a known it has not been an issue until the T series Beyonwiz's so there has not been a need to modify our entire system for it. This problem does not exist with any of the other PVR manufacturer's that we have worked with (not even when the integration was done for the DP series ...

danielicetv

Just to clear up some confusion here. We do not send down a cut-down service to any PVR's, they all have access to the same information. This has nothing to do with reduced data size. The additional metadata has never been sent as part of the description, it has always been sent in seperate fields s...

danielicetv

Firstly, the bigger IceTV regions at this stage will be the regional areas like Wollongong or the Central Coast as they will have both the Sydney channels and the channels for that region (the Sydney region only has the Sydney channels). On Friday afternoon a change was made to have SBS HD populated...

danielicetv

I should point out that we have never said that we would open up the icelink protocol.

What we are doing is releasing an API to allow third party applications to communicate with the IceTV website to query and schedule recordings, and also to load guide information.

danielicetv

Great News... You can now remotely schedule TV shows to record onto your Beyonwiz PVR at home from almost anywhere, thanks to IceTV. In an announcement made earlier this week - Beyonwiz will become the first PVR range to support IceTV Interactive in Australia and start offering features such as tru...

danielicetv

IceTV's official response is available at http://www.icetv.com.au/news/?p=162

danielicetv

Considering some of the services available in other countries (TVTV in Europe and TitanTV in the USA) are only once per hour, it's not too bad at all.

danielicetv

Actually the server is currently set to 30 mins for schedule requests. We are hoping to get this back down to the preferred 15 mins very shortly though.

danielicetv

Spot on, the guide team are aware of the new channel and are investigating. We are hoping to have it available soon, this in general being about 4-6 weeks after a channel comes online.

danielicetv

I also hope that someone will develop something more powerful that does work with IceTV Remote as it is quite basic compared to TEDS (a Topfield companion) , etc Baby steps, Gully 8) Though, I do think it's time this 12 year old got off it's knees and started walking properly! Anyway, enough obliqu...

danielicetv

This was a recent change (and definitely after the post I made on our forums, and I have now updated as well

), if you clear the iceguide disk cache it will get the new channel list which has the updated LCN Information.

danielicetv

You may need to rescan the ABC frequency, as ABC has done a shift (they did notify everyone for some time to do this). ABC1 is meant to be on 2 and 21, ABC2 is meant to be on 22. Regards And the IceTV guide for ABC1 is only associated with LCN 2, not 21. Actually the ABC1 guide data should be appli...

danielicetv

When an error of "Bad IceLink message received from the server" is listed on the Beyonwiz it means that the Beyonwiz is not parsing the message correctly. This could happen for a number of reasons: - Old firmware (new fields that have been added to the EPG feed cause the Beyonwiz to fall o...

danielicetv

As we have said multiple times, we are ready on the server end (and have other systems using IceTV Remote) and Beyonwiz has all the information they need to finish the implementation, we are just waiting on the work to be completed by them. Beyonwiz unfortunately have not been able to give a firm ti...

danielicetv

Here's Ice's response to the recent FreeTV announcment: http://www.icetv.com.au/news/?p=77 And it's bollocks. Based on the information IceTV has been given by FreeTV Australia, it seems there are still no plans to provide the EPG data to any digital recording devices that have an in-built 30 second...

danielicetv

I understand the frustration for the end users, the problem for us is that a lot of the issues are due to poorly implemented third-party clients. We are not the only people to limit external users, EBay do similar things with their API. Over 80% of all our database traffic comes from IceTV Remote Cl...

danielicetv

So how come if we are paying for IceTV they cant keep up to date with the programming to 7HD? A simple scan of the Internet tells me what is on, but the EPG suggests either nothing or HD versions of what is on the 7 SD channel. If community based EPGs can be up to date I don't understand why people...

danielicetv

IceTV wins Award as an ?Outstanding Product? in the Vision category of Smarthouse Magazine (to be announced in the December issue of Smarthouse) Beyonwiz win Sound and Image Magazine's 'Personal Video Recorder of the Year' Award To celebrate these recent industry awards, IceTV would like to offer a...

danielicetv

IceTv is such an amateurish company. Their protocol is beyond stupid. Issue with not allowing updates for 10 hours if you accidentally manually update the list. Now they accidentally blacklist the accounts of number of users. And how we supposed to know? I was trying to connect for two days, made f...

danielicetv

This forum may not be an "official support channel" but since the BW carries the Ice logo on the box and Ice support, surely it wouldn't be too much of a burden to pop into this one sub-forum over at BW every day or two. I have a feeling that your customers would appreciate it :) I try to...

danielicetv

Sorry Daniel but I didn't receive an email from you or anyone from IceTV as I said on my post on your Forum I've never used IceTV before BeyonWiz - so I am at a loss as to *how* I ended up on your blacklist. Indeed my post on the IceTV forum ( I joined only so I could post) preceded in time your po...

danielicetv

Apparently, they had to freeze a number of accounts due to high/bad server activity of older EPG applications - unfortunately, some BeyonWiz accounts got caught. The ONLY fix is to call IceTV. I'm sure Ice will bite me on this one, but screw it, it's a fact: this is EXTREMELY bad service on IceTV's...

danielicetv

We have implemented a black list of users that had old (very old) versions of the remote client for Windows Media Center, unfortunately it seems that some Beyonwiz (and EyeTV) users were caught up in this. If as of the afternoon of the 5/11/07 your Beyonwiz has stopped updated please email your use...

danielicetv

We have implemented a black list of users that had old (very old) versions of the remote client for Windows Media Center, unfortunately it seems that some Beyonwiz (and EyeTV) users were caught up in this. If as of the afternoon of the 5/11/07 your Beyonwiz has stopped updated please email your user...

danielicetv

Not true. We would love to fix the issue, at this stage though it is only affecting the Beyonwiz and we can't see an issue at our end. We are currently waiting on more information from Steven at Beyonwiz, but he has advised that he will be getting the next firmware out first before sending us anythi...

danielicetv

the data itself is served live from the database (so that the most up to date information is always available) and if everyone is constantly hitting then no-one would be able to download the guide. Database scalability issues can be fixed given enough money. Presumably this is a cost vs. benefit is...

danielicetv

Hi Daniel, There was an issue during the first half of the day yesterday, but only on the HD channels, this was fixed and then updated in the afternoon. If you are still seeing incorrect data in the widget now the best option would be to check the timezone settings of the computer and then close an...

danielicetv

It's not so much bandwidth (however we do serve out a lot of data each month as is), its more that the data itself is served live from the database (so that the most up to date information is always available) and if everyone is constantly hitting then no-one would be able to download the guide. Re...

danielicetv

Hi, I only use the PC based IceTV Widget and it was also showing programs at the wrong times. I think this is an IceTV issue. Regards, Ian. There was an issue during the first half of the day yesterday, but only on the HD channels, this was fixed and then updated in the afternoon. If you are still ...

danielicetv

Agreed on the silly time restrictions. We're not talking about hundreds of megabytes of data here, SURELY Ice can afford the minimal bandwidth required to serve customers with the data they paid for? I've noticed every time the subject of the restrictions comes up, Ice's responses here seem to sudd...

danielicetv

On the latest firmware you can press the record button on the timer in question (if the show is highlighted in red) and it will bring up the time details, you can then press the green button on the remote to delete the timer (it should be listed as such at the bottom of the screen).

danielicetv

Gully wrote:Thanks Daniel.

To put the question another way, so there should be everything there that people are getting on the Toppy?

So any of the current limits are purely on the BW.

Yes.

danielicetv

Just to confirm, the information that is available to the Beyonwiz via the guide feed is: Channel ID, Event ID, Title, Subtitle, Description, Time, Duration, Rating (Parental rating), Flags (these can be a combination of "Black and White", "Captioned", "High Defintion",...

danielicetv

But it also goes on to say: At first glance, it might seem as though Shared Key authentication is more secure than Open System authentication, since the later offers no real authentication. However, it is quite the reverse. It is possible to derive the static WEP key by capturing the four handshake ...

danielicetv

Nope, "Open System" is still using encrypted traffic over the network, its just a different way to establishing the connection in the first place. Open system is actually more secure than Shared Key in terms of WEP. More info on the differences can found at http://en.wikipedia.org/wiki/Wir...

danielicetv

It's still using WEP, but for WEP there are two security types which are "Open system" or "Shared Key". Auto should choose the correct one for the network, but it wasn't in this instance so it had to be specified.

danielicetv

To clarify a few things here. There are two requests that the Beyonwiz makes to the server. The first is a channels list (which does contain all the LCN information), this request is limited to once every 24 hours. The second is the actual EPG request, this is limited to once per hour. Also these li...

danielicetv

It will be quite like TEDS if it were to support timer scheduling based on typing in actors names and / or program titles (or parts of titles). I had lots of these with TEDS, and TED does a good job of creating timers for me unattended. Daniel - if you read this is ICE planning to do this? Timer pa...

danielicetv

I should probably also point out that the Beyonwiz doesn't use TGD files, the information is downloaded in a proprietary IceTV format and then loaded into the EIT database and also stored in a cache on the hard drive.

danielicetv

I used an IceTV utility a year or so ago to download the xml file - does this still exist? yes but it needs a wiget and its only one days data Kezza Not so, you can definitely download the IceTV Guide data in XML format. Details can be found at http://www.icetv.com.au/support/setup/setupxml.shtml T...

danielicetv

There is definitely a HD flag included in the guide data (the same as repeat flags), at this stage it doesn't appear that the Beyonwiz uses these flags.

danielicetv

Hi Philip, Not sure why you haven't seen the replies as yet. I have seen copies (and have copies as well) of all replies that sales have sent you. I have also personally emailed you on Saturday, and have also responded to your email today from the support email address. None of them have bounced bac...

danielicetv

Thinkng of buyng the BW P1, I have a 24" iMac, what do I need to transfer IceTV via wireless to the P1?. The DP-P1 does not have wireless built-in (only Ethernet), so if you did want to do this wirelessly you would need to use a wireless bridge of some kind (with a wireless access point at the...

danielicetv

Done and done. The default option is honored when downloading on the Beyonwiz and EyeTV. Also confirmed as working is when logging into the IceTV Remote website (which will be more worthwhile once Remote support is added to the Beyonwiz).

danielicetv

Then there might be a bug at your end? I haven't visited the icetv website or changed this new setting, and yet this morning my bw's epg is showing a full guide for the HD channels. Yeah it looks like there was an issue with the way it was handled for the Beyonwiz and EyeTV clients as well. It's be...

danielicetv

You beat me to it madmax, but yes its up and running. And a heads-up for the unwary: The IceTV guide defaults to copying SD programs to the HD channels. If you preferred it the old way you'll need to visit the IceTv website and edit your account settings. Actually incorrect, the default will remain...

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